If you are not completely satisfied with your purchase, please get in touch immediately. You may return the item to us in its original, unused condition within 14 days of dispatch for a full refund.
Please send to: CHELACHE, 7 Navarino Grove, London, E8 1AJ, UK using a trackable shipping method and retaining proof of postage. Please include the invoice supplied with your delivery.
- Items can only be returned to us if they were purchased from our website
- The cost of returning any items to us is your, the customer's, responsibility.
- Goods returned are your, the customer's, responsibility until reaching us, therefore we strongly recommend using a trackable shipping method. Please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
- A full refund will be given only on receipt of the returned goods and only if in unworn, undamaged, original condition, with tags intact.
- We are unable to refund delivery charges.
Exchanges: You can swap and item if it is unused or unworn for up to 2 weeks. You will need to cover the cost of returning the item to us as well as the postage to send you the new item.